Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 35 days ago
On-site Loma Linda, CA $69K – $90K Apply by Aug 21, 2026 Medical Support Assistance ESFJESTJISFJISTJ Customer Success
Apply for this job → About the Role
Supervisory MSA at this level plans and directs programs at medical centers and/or Community Based Outpatient Clinics (CBOC) including Primary Care, Specialty Care, Mental Health, Call Center at March AFB, Eligibility, etc. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. This announcement may be used to fill future vacancies.
What You'll Do
- →Major duties include, but are not limited: Assigns and evaluates the work of subordinate staff.
- →Resolves complex problems to ensure patient services are met.
- →Evaluates new products, equipment, and systems to make recommendations for improved operations.
- →Identifies training needs of staff.
- →Makes final decisions on hiring selections.
- →Evaluates performance and take disciplinary action when necessary The incumbent has administrative and professional responsibility for planning and directing the subordinate lead, supervisor and MSA activities.
- →Extracts and analyzes data to provide reports to senior leaders.
- →Reviews reports, tracks performance measures and develops action plans for improvement when not meeting target measure for their areas of oversight.
- →Performs other related duties as assigned.
- →Work Schedule: Tour may vary, may include weekend, holidays, evening, etc.
- →Compressed/Flexible: Not available.
- →Telework: Not available.
- →Virtual: This is not a virtual position.
- →Functional Statement #: 00000 Relocation/Recruitment Incentives: Not authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you may be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: a5f015a3-0b25-4726-a7b3-b2f68afffca8
Posted via USAJobs