Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
About the Role
Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
What You'll Do
- →Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor.
- →Assignments at this level include, but are not limited to: Assigning and evaluating work of subordinate staff.
- →Resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
- →Identifying educational or training needs of subordinate staff.
- →Evaluating employee performance and taking disciplinary action when necessary.
- →Extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →Routinely communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills.
- →Work Schedule: Monday - Friday, 7:30am - 4:00pm.
- →Alternative tours may sometimes be required for supervision of other shifts.
- →Telework: Ad-hoc telework may be available with supervisory approval.
- →Virtual: This is not a virtual position.
- →Functional Statement #: 70223F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: 9d90a73e-68cc-440c-90ab-e4459549a693
Posted via USAJobs