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Supervisory Medical Support Assistant
Veterans Health Administration · Posted 48 days ago
On-site Louisville, KY $56K – $72K Apply by Aug 3, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The incumbent supervises Medical Support Assistants and oversees daily operations within the medical center and ward administration area. Key responsibilities include assigning and evaluating work, resolving complex issues to ensure high-quality patient services, and assessing new programs or systems to recommend operational improvements. Additional duties include identifying training needs, making staffing recommendations, evaluating performance, and taking disciplinary action when necessary.
What You'll Do
- →This position is aligned in the Ward Administration area section of the Business Office.
- →The Supervisory Medical Support Assistant provides technical and administrative supervision to Medical Support Assistants in the Ward Administration.
- →He or She has the responsibility for assisting in directing, planning, and administrative coordination of the day-to-day operations within the section.
- →Duties at this level include, but are not limited to: The incumbent will identify, analyze, and make recommendations to resolve conventional problems and situations in workflow, work distribution, staffing, performance appraisals and organizational structure.
- →Interviews prospective applicants and recommends top candidates for the concurrence of the Member Services Section Chief, Assistant Chief and Chief of Business Office.
- →Work also involves developing detailed procedures and guidelines to supplement established administrative regulations or program guidance.
- →Incumbent must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- →The Supervisory MSA may be asked to participate in the daily huddles and team meetings where patient care planning and management occur.
- →Incumbent will rotate this to assure all MSA staff are in attendance and understand the processes.
- →Work Schedule: 8:00am - 4:30pm, Monday - Friday Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 40145-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: 9abecdfd-bfaf-45a5-be8e-10f32d03e212
Posted via USAJobs