Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 26 days ago
On-site Kernersville, NC $64K – $83K Apply by Jun 24, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Supervisory Medical Support Assistant serves within Patient Administration Service at the Kernersville Health Care Center within Salisbury VA Health Care System. The incumbent(s) provides a high level of administrative and data support to PAS. The Supervisory Medical Support Assistant (MSA) is a foundational role within the Outpatient Specialty Clinics, Mental Health Clinics, and Primary Care at Kernersville Health Care Center.
What You'll Do
- →Duties include but are not limited to: The GS-8 Supervisory MSA is responsible to their supervisor for ensuring that the work assignments of the section are carried out by performing a range of duties/functions and must be considered an expert in the functions of File Clerks, Operators, MSAs, and Lead MSAs.
- →Have a thorough knowledge regarding enrollment, eligibility, and beneficiary travel.
- →Ability to communicate with all internal and external customers effectively and consistently in a respectful and courteous manner.
- →Thorough knowledge of the outpatient scheduling processes defined in VHA Directive 1230 VHA Outpatient Scheduling Processes and Procedures and all scheduling policies and procedures derived from policies/procedures with Salisbury VA Health Care System.
- →The incumbent must have knowledge of all internal standard operating procedures for the various outpatient clinics at the Kernersville Health Care Center.
- →Ensure all employees are up to date for all mandatory training.
- →Provide supervisory coverage for other areas within PAS as necessary due to unplanned leave or planned leave by their peer supervisors.
- →The Supervisory MSA must assist the services/clinics accomplish action plans and ensure follow-up for access plans is completed in a timely manner.
- →Ensure quality assurance for all work produced or completed within assigned clinic.
- →Ensure MSA coverage is provided during all working hours for the outpatient clinics assigned and will provide coverage to the clinics if no other coverage is available.
- →Use a variety of communication skills to establish helpful relationships with patients, Veterans, and staff.
- →Cooperate with others within the organization and contribute to the effective operation of the medical center.
- →Identify developmental and training needs of employees and provide/arrange additional training.
- →Assist and train new staff in orientation activities through shared knowledge and specific clinic scheduling expertise.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 95f15ffe-a7f7-42e1-889a-b6bd3d68b188
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