Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 62 days ago
About the Role
This position is located at the Department of Veterans Affairs, Veterans Health Administration (VHA), VA Clinic Jacksonville, NC aligned under the Health Administration Service Line and serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff within the VHA Primary Care Patient Aligned Care Team (PACT) and all interdisciplinary clinics.
What You'll Do
- →Supervisory Medical Support Assistants (SMSA) provide administrative support to our clinical colleagues in the care of our Nation's Veterans.
- →Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care.
- →VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission.
- →SMSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need.
- →The SMSA has the ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- →The duties of this position include but are not limited to the following: Plans, organizes, administers, and directs how the administrative support services work will be accomplished for the organizations served.
- →Planning, coordinating, analyzing, and directing the many diverse activities of the Community Based Out-Patient Clinics (CBOCs) that provide clerical support for clinicians and services.
- →Assigning work of subordinate staff which requires developing performance standards.
- →Resolving complex issues to ensure that patient services are met.
- →Evaluating new products, equipment and systems in order to make recommendations for improved operations.
- →Provides the technical and management guidance necessary to achieve the optimum use of the support service resources which require the application of highly specialized knowledge and skills.
- →Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff and recommendations for awards and advancements.
- →Organizes work, sets priorities and delegates tasks and responsibilities in order to meet deadlines.
- →Manages staffing requirements, manages priorities and coordinates work in order to complete duties in an accurate and timely manner.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Benefits
- ★Total Rewards of a Allied Health Professional Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
- ★Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- ★Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- ★Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- ★Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Personality Fit
Job ID: 8c8ffce9-e88e-4179-9530-d44ba52efc3b
Posted via USAJobs