Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 55 days ago
About the Role
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
What You'll Do
- →Total Rewards of a Allied Health Professional The incumbent serves as the immediate supervisor for the Advanced Medical Support Assistants (AMSAs) in the Behavioral Health clinics.
- →The duties include, but are not limited to: Interprets applicable regulations and directives that relate to enrollment, eligibility and entitlements of veterans for benefits through the Veterans Health Administration.
- →Manages appointment wait times and takes proactive steps to reduce wait times that are longer than established goals.
- →Provides technical support and assistance to clinic staff.
- →Documents, tracks and monitors workload and compliance with performance measures.
- →Works closely with Service Line management, physicians, nurses, and other clinical staff to establish an efficient, cooperative team effort in the provision of effective outpatient health care.
- →Coordinates, manages, and monitors all clerical clinic activity including establishing criteria for clinic matrixes, evaluation AMSA workload, and assuring compliance with performance measures, actions required, clinic access, and special scheduling mandates.
- →Champions and role models exemplary customer service to all.
- →Conducts annual performance reviews of staff members.
- →Initiates and oversees all disciplinary actions for AMSAs.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no education substitution for the GS-6 grade level.
Personality Fit
Job ID: 889e4274-ba72-42b0-8cf5-502ed1c97b2f
Posted via USAJobs