Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
The Supervisory MSA functions as the Supervisor, and is responsible for the planning, directing, and controlling of full range of administrative and clerical support functions as they relate to all outpatient units. This Supervisor administers a program that is broad, diversified and requires high performance and leadership qualities of the incumbent. The effectiveness with which the assignments are accomplished has a significant impact on the overall mission of the Health Care System.
What You'll Do
- →Duties for the Supervisory Medical Support Assistant include but are not limited to: Provide technical and administrative supervision; oversee daily operations of the unit, ensure that agency policies and priorities are being followed; develop performance standards; and evaluate work performance of subordinates.
- →Establish procedures to meet accreditation standards and consistently monitor staff to ensure services provided meet nationally accepted standards and are maximally cost effective.
- →Analyze, evaluate, and advise on the effectiveness of work methods and procedures, organizations, space and manpower utilization, management controls, information and documentation systems and similar functions of management.
- →Manage and prioritize resources in a cost-effective and efficient manner.
- →Develop workload-based staffing standards.
- →Ensure staff use current tools and conform to current directives and policy.
- →Develop and maintain functioning monitors and submit results in a timely manner to the Scheduling Manager or Community Care Manager as required.
- →Conduct surveys and reviews to ensure that optimal program efficiencies are achieved, and those resources are being appropriately and fully utilized.
- →Provide effective planning direction by identifying needs and potential issues/concerns, deciding flexibilities in operations and constructive cost-effective approaches to the resolution of problems.
- →Hear and resolve minor complaints; refer serious unresolved complaints to a higher-level supervisor or manager; effect minor disciplinary measures and recommend action in more serious cases.
- →Interview candidates for positions; recommend appointments, promotions, and reassignments to unit positions; Carry out Equal Employment Opportunity policies and program activities.
- →Ensure personnel follow operational, safety, personnel and conduct requirements.
- →Monitor daily staffing levels and ensures equal distribution of workload/coverage daily.
- →Manages all aspects of the assigned MSAs and the leads in the team.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Benefits
- ★Total Rewards of a Allied Health Professional
Personality Fit
Job ID: 7d3c7e72-9acd-4d8a-baca-8db502e6472c
Posted via USAJobs