Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 55 days ago
On-site San Diego, CA $69K – $90K Apply by Aug 3, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Supervisory Medical Support Assistant (MSA) serves as the direct supervisor for Lead MSAs, Advanced MSAs, and MSAs within Mental Health. The Supervisory MSAs perform support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care as well as provides support work in connection with the care and treatment given to patients.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent has administrative and professional responsibility for planning and directing the subordinate lead, supervisor and MSA activities.
- →Incumbent is responsible for extracting and analyzing data to provide reports to senior leaders.
- →Incumbent is to review reports, track performance measures and develop action plans for improvement when not meeting target measure for their areas of oversight.
- →The incumbent(s) must be conscientious regarding the confidentiality of the variety of material that will be handled.
- →Incumbent(s) must possess knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital.
- →Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.
- →The incumbent(s) is responsible for assuring accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
- →The incumbent must demonstrate technical competency in the use of the VistA and CPRS systems.
- →Incumbent must have knowledge of quality assurance/performance improvement principles and is responsible for assuring these administrative functions are carried out in the performance of their duties.
- →The incumbent assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
- →Employee performs a variety of supervisory administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.
- →Incumbent will have staff meetings with minutes from these minutes with documented sign in sheets and will have daily huddles with staff.
- →Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA.
- →Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: All appointments will be made with the patient's input, either in person or by phone.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 6dc201c6-52da-4c5f-b675-ae1e9712c855
Posted via USAJobs