Job Listing
SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 56 days ago
About the Role
This position serves as a Supervisory Medical Support Assistant supporting the Medical, DIagnostic and Therapeutic, and Behavioral Health VA Care Lines across the VA Finger Lakes. This position will be stationed at the Rochester Outpatient Clinic and is under the supervision of the Scheduling Section Chief.
What You'll Do
- →Duties include but not limited to: The supervisory Medical Support Assistant is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →This position also coordinates with the specialty care, behavioral health, and ancillary support positions teams at the physical location they work at to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- →The position is responsible for training directs reports on scheduling guidelines, directives, and processes.
- →The incumbent will serve as the point of contact for specialty care MSA staff on all questions related to proper scheduling processes and will conduct scheduling competencies and audits required.
- →The incumbent serves as the primary point of contact for consult processing working closely with the staff they supervise to ensure proper consult policy is followed regarding national timeline standards for contacting and acting upon consults.
- →This position reports up through management in Health Administration Services as well as preparing weekly consult reports to be provided to the clinical operations office and then provided to the VISN.
- →This position reports directly to Health Administration Services who is a direct report to the Associate Medical Center Director.
- →Employees have full supervisory responsibility for supervising at least one subordinate team leader and a minimum of 9 to a maximum of 20 Medical Support Assistants.
- →Work assignments come from the Scheduling Section Chief with a dotted line to work directly with clinical staff in scheduling related issues.
- →The incumbent plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
- →The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
- →Is also responsible for maintaining the confidentiality of information obtained to carry out required duties.
- →Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- →Performs other duties assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 6b9ca1c3-ad3e-43a3-b0ba-52bf17e5dbc4
Posted via USAJobs