Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 63 days ago
About the Role
This position is within the Patient Administrative Service (PAS) Hines Mental Health Subspecialty Clinic. This position provides administrative services to Veterans residing in the Primary Service Area of the Edward Hines, Jr. VA Hospital. The Edward Hines Jr. VA is a 1A complex facility. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →Supervisory Medical Support Assistants plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility.
- →Assignments at this level include, but are not limited to: Assigning and evaluating the work of subordinate staff.
- →Resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
- →Identifying educational or training needs; making final decisions on selections; evaluating performance and taking disciplinary action when necessary.
- →The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
- →Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- →The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
- →Supervisory Controls: Employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
- →The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference to applicants for Fiscal Year 2026.
Personality Fit
Job ID: 6ab19ca2-fe35-465a-a557-fc9d8ca84b03
Posted via USAJobs