Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 40 days ago
About the Role
The Supervisory Medical Support Assistant is a highly, specialized position and performs multiple duties. The incumbent collaborates with various Service Chiefs and Supervisors across the health care system and interfaces with VA and Community providers, hospitals, diagnostic and treating facilities, and community-based programs. The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services.
What You'll Do
- →Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant plans, directs and controls the full range of administrative functions and clerical support functions in the Office of Community Care.
- →Provides administrative and clerical assistance; guidance and support to the professional staff and manages the day-to-day activities of the Community Care department, ensuring policies and procedures are followed as they relate to community care.
- →Interviews and selects new administrative employees subject to the approval of the Chief, Community Care Service.
- →Tracks the progress of new employees, evaluates the performance of all assigned Lead and Advance Medical Support Assistants, counsels when necessary and submits justifications for incentive awards or personnel actions.
- →The Supervisory Medical Support Assistant performs duties independently within the frameworks of established policies and regulatory directives.
- →Additionally, the Supervisory Medical Support Assistant takes part in strategic planning meetings to assure departmental projected budgets are met.
- →Duties include but are not limited to: Initiates personnel actions, maintains personnel related records, establishes performance standards and competencies, completes performance ratings, writes position descriptions and functional statements, and handles all matters related to counseling, disciplinary action, grievances, etc.
- →Approves and certifies timecards and manages overtime and tours of duty.
- →Assigns and evaluates work to subordinate staff (consults, notifications, authorizations, uploads, etc.) Evaluates and manages customer service and the telephone, secure messaging, and other communication systems within the Office of Community Care Resolves workplace issues and maintains efficient workflow.
- →Oversees staff orientation and on-the-job training and development of SOPs.
- →Performs all HR/personnel actions for their subordinate positions.
- →Serves as a knowledge reference.
- →Identifies and participates in performance improvement/systems redesign projects.
- →Serves as a representative to Veterans and the public on matters related to the El Paso VAHCS Office of Community Care.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 640dbbb7-6efd-4ffa-8bff-90f0b562b768
Posted via USAJobs