Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 12 days ago
On-site Los Angeles, CA $69K – $90K Apply by Jul 7, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Greater Los Angeles Health Care System (GLAHCS) is seeking 3 candidates for the West Los Angeles Supervisory Medical Support Assistant (Outpatient Clinic) to service within the Health Administration service.
What You'll Do
- →The Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate MSA team leader or supervisor.
- →Duties include but are not limited to: Assigning and evaluating the work of subordinate staff, new products, equipment, and systems.
- →Setting team goals and planning, assigning, reviewing, and accepting/rejecting work done by subordinates.
- →Evaluating work performance and completing performance appraisals and disciplinary actions.
- →Attending staff meetings, including provider meetings, and meeting daily/weekly with the nurse team leader.
- →Ensuring all annual training requirements are completed by all staff under supervision.
- →Ensuring staff update demographics, collect insurance information at every appointment, and required means test are completed when needed.
- →Responsible for data collection and validation.
- →Ensuring encounter errors/appointment wait time errors are corrected timely and that consults are addressed by staff in a timely manner.
- →Responsible for setting goals and assignments Responsible for developing detailed procedures and guidelines to supplement established administrative regulations or program guidance, which are similar to the programs administered.
- →Complete mandatory trainings and assessments.
- →Assures that the Vista Scheduling Package is used to schedule for various clinics.
- →Supervisory Controls: Employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
- →The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: EDUCATION NOT GENERALLY APPLICABLE MUST HAVE THE EXPERIENCE Documentation Requirements for Proof of High School Completion or higher.
Benefits
- ★Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
- ★Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
- ★This credited service can be used in determining the rate at which they earn annual leave.
- ★Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Personality Fit
Job ID: 6390ae52-94ed-44d9-a3cd-c1fe423b1284
Posted via USAJobs