Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 4 days ago
About the Role
The Supervisory Medical Support Assistant plans and directs scheduling and health administrative services throughout the Durham VA Health Care System and has full supervisory responsibility as the direct line supervisor for the Lead and/or Supervisory Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff within the assigned unit.
What You'll Do
- →FUNCTIONS OR SCOPES OF PRACTICE.
- →The Supervisory Medical Support Assistant is responsible for supervision and oversite of a Lead Medical Support Assistant and/or Supervisory Medical Support Assistant and all Advanced Medical Support Assistant staff assigned within their unit.
- →The Supervisory has responsibility as a hiring official responsible for recruitment, selection, and onboarding of subordinate employees.
- →The incumbent is responsible for continual performance assessment, training, and monitoring of program measures.
- →The incumbent provides coaching support to subordinates and, when necessary, takes formal and informal disciplinary action with consultation of Employee Relations/Labor Relations staff.
- →The incumbent will ensure self, and subordinates complete all required training within a timely manner.
- →The Supervisory Medical Support Assistant must adhere to all Equal Employment Opportunity, Whistleblower Protection, and Human Resources laws, directives, handbooks, and policies.
- →The incumbent is responsible for addressing employee concerns in a timely and appropriate manner, ensuring closed-loop communication whenever possible.
- →The incumbent is responsible for maintaining a Just Culture work environment where employees are comfortable reporting safety concerns without fear of retaliation.
- →The incumbent is expected to utilize employee feedback to support ongoing improvement efforts.
- →Employee feedback may be gathered through the All-Employee Survey, employee exit surveys and interviews, leader rounding, staff meetings and huddles, etc.
- →The Supervisory Medical Support Assistant must distribute and balance workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, ensure the workload is completed in accordance with facility and/or national performance measures and assure that each employee has enough work to reach the highest productivity standard.
- →The GS-8 Supervisory MSA will set priorities and make daily adjustments in accordance with established priorities.
- →The Supervisory Medical Support Assistant will be a leave approving official for employees within their designated supervisory section.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 60fc3e3f-5108-411f-a528-1da28ebdc99a
Posted via USAJobs