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Supervisory Medical Support Assistant
Veterans Health Administration · Posted 4 days ago
About the Role
The Supervisory Medical Support Assistant (Supervisory MSA) works for the San Francisco VA Health Care System (SFVAHCS). Oakland Community Based Outpatient Clinic (CBOC) The Supervisory MSA is responsible for managing and supervising all the appointment management services of the clinics and supervises all Lead Medical Support Assistants and Advanced Medical Support Assistants.
What You'll Do
- →The Supervisory MSA collaborates with and has an extensive knowledge of all clinical services and programs, to include primary care, specialty care, mental health and ancillary services.
- →The Supervisory MSA is flexible, multi-skilled and creative in solving everyday challenges unique to a remote site.
- →The Supervisory MSA assigns work and daily priorities to all Lead and Advanced MSAs and ensures the goals and mission of the Clinic and Health Care System are being met.
- →S/he is responsible for all performance management functions related to Lead and Advanced MSAs, as well as work study students and volunteers providing support within his/her program.
- →The Supervisory MSA applies principles, methods and guidelines to evaluate administrative operations in order to determine best practices for organizing administrative work and flow of patients throughout the clinic.
- →S/he must take into consideration the staff ratios and skill mixes needed to accomplish the work.
- →Analysis results in recommendations for improvement and implementation of new systems and processes that are discussed with the rest of the management team for decisions regarding the efficiency of clinic operations.
- →The Supervisory MSA performs duties related to the receipt, intake and indexing of health and administrative information.
- →The Supervisory MSA will interface with personal computer (PC) applications as well as numerous VISTA applications.
- →The Supervisory MSA will also serve as the ADPAC for Oakland VA Clinic.
- →The Supervisory MSA plans and directs programs in the clinic, supporting primary care, and/or specialty care.
- →The Supervisory MSA is responsible for implementing and enforcing clinic changes.
- →Advises supervisor strategies to manage clinic access and ensure compliant appointment management practices per VA scheduling directive guidelines.
- →Manages CPRS view alerts from providers for action involving patient care follow-up.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: 599bcf8d-5268-4d7a-884a-859bdf4c292a
Posted via USAJobs