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Supervisory Medical Support Assistant
Veterans Health Administration · Posted 46 days ago
On-site Phoenix, AZ $58K – $76K Apply by Aug 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
The Supervisory Medical Support Assistant serves as the supervisor for the outpatient clinics within Scheduling Operations Service at the Phoenix VA Health Care System. This position located at: Phoenix Midtown VA Clinic, 5040 North 15th Avenue, Phoenix, AZ, 85015.
What You'll Do
- →Major duties include, but are not limited to: Responsible for coordinating the section's administrative support activities such as records management, scheduling accuracy, and data analysis.
- →Providing technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs.
- →Oversees the daily operation of the unit, ensuring that agency policies and priorities are being followed.
- →Making work assignments, set or negotiate deadlines, and designates completion dates.
- →Hearing and resolving minor complaints from employees, referring group grievances and more serious unresolved complaints to the higher-level manager. effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
- →Responsible for setting team goals and technically directing the work of subordinates and ensuring that agencies policies and procedures are followed.
- →Being a communication facilitator, arranging meetings and in-services as necessary to ensure that information and knowledge are communicated to staff.
- →Coordinates the leave of MSAs, approves time and leave as appropriate, and arranges cross training to provide adequate coverage.
- →Promotes veteran registration for and utilization of MyHealtheVet (MHV).
- →Trains staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- →Work Schedule: Monday - Friday, 7:00 A.M. - 3:30 P.M.
- →Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
- →Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you may be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 56a5c715-c20b-417d-9bdc-1af8308cc2a0
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