Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 49 days ago
On-site Wilkes Barre, PA $56K – $73K Apply by Aug 5, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Wilkes Barre VA Medical Center is recruiting for a Supervisory Medical Support Assistant. This incumbent provides technical and administrative supervision of MSAs, Advanced MSAs, and Lead AMSAs.
What You'll Do
- →The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT) and/or Specialty Clinics and oversees all duties of the subordinate MSA positions to include Lead and Advanced MSA duties, receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients and maintain appointment schedules for one or more outpatient clinics.
- →Responsible for evaluating the work of subordinate staff; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary.
- →Resolving complex problems to ensure patient services are met; evaluating new products, equipment and systems to make recommendations for improved operations.
- →Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit.
- →Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
- →Provides high-quality customer service to Veterans and their families/caregivers.
- →Collaborates with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
- →Performs other duties as assigned.
- →Work Schedule: 8:00am - 4:30pm Monday to Friday Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 000000 / Supervisory MSA Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 5616d9d3-6902-4cd4-a9dc-968945b737bb
Posted via USAJobs