Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 57 days ago
About the Role
The Supervisory Medical Support Assistant (MSA) position serves as the Supervisory Medical Support Assistant (MSA), Primary Care for the Pacific Islands Health Care System. The incumbent of the position serves as the direct line supervisor for assigned MSAs staff within the Pacific Islands Health Care System
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The position is a foundational role within VHA Patient Aligned Care Team (PACT) initiative and Specialty Clinics.
- →Patient care is delivered in a team based model known as the teamlet.
- →Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse/Licensed Vocational Nurse and a primary care provider.
- →Duties include but are not limited to: Assigning and evaluating the work of subordinate staff.
- →Conducting monthly scheduling audit, resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
- →Identifying educational or training needs.
- →Making final decisions on selections.
- →Evaluating performance, and taking disciplinary action when necessary.
- →Full administrative and professional responsibility for planning and directing the MSA's activities.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
- →PACT) for Primary Care and also Specialty Clinics and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
- →He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 4cf6a9b8-6af5-4179-ac72-7ba0433bcab1
Posted via USAJobs