Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Fayetteville, NC $63K – $82K Apply by Jul 1, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Medical Support Assistant (MSA) staff, Patient Services Assistant and/or Program Support Assistant (PSA) and is a foundational role within the Care in the Community (CITC) service. This position is located at the Robert C. Williams Center in Fayetteville, North Carolina.
What You'll Do
- →Total Rewards of a Allied Health Professional The Supervisory MSA plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility.
- →Assignments at this level include, but are not limited to: Assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
- →Identifying educational or training needs; making final decisions on selections.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties.
- →Train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- →Other duties assigned for the proper and timely treatment of patients.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc at the Supervisor's discretion.
- →Virtual: This is not a virtual position.
- →Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 4a6a4659-9186-4411-b601-876130e4d3c2
Posted via USAJobs