Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 40 days ago
On-site East Orange, NJ $66K – $86K Apply by Aug 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The New Jersey Healthcare System in East Orange and Lyons is recruiting for a Supervisory Medical Support Assistant (MSA). The Supervisory MSA is the primary supervisor of all subordinate Medical Support Assistants assigned to the Medical Administrative Service. The Supervisory MSA is responsible for planning, organizing, and directing the work of lower medical support assistants.
What You'll Do
- →Total Rewards of a Allied Health Professional Major Duties include but are not limited to: Supervising the overall functions of Medical Administration in Ambulatory Care and Processing Section related to Clinic Support Staff, Admission and Discharge area, Clinic Control, Beneficiary Travel, Transfer, Decedent Affairs, Emergency Room, Pre-Admission Testing (PAT), and Legal section.
- →The Supervisory MSA serves as the liaison to other Services to ensure patient care, plans and directs programs at the medical center and other facilities.
- →Has authority to make decisions in matters pertaining to work design and workflow within the unit and coordinates activities with other areas of MAS.
- →Monitors the scheduling and admission activity which impacts heavily on the funding of the medical center and efficiency of these operations.
- →Observes clinic and admission areas to detect unusual and disturbing situations, backlogs or delays and when necessary intervenes to expedite the delivery of care or assistance to veterans.
- →Receives complaints and inquires, put the veteran at ease by attentive listening, determines the nature of the problem, provides information and initiates appropriate action to resolve problems.
- →Interprets a variety of policies, regulations and procedures related to Medical Administration to develop and resolve disputes.
- →Reviews, extracts and analyzes various data for significant facts before submitting reports to management for final review.
- →Responsible for scheduling inter-facility appointments and serves as the liaison between both campuses.
- →Manages and works closely with all MAS Outpatient Clinics.
- →Reviews the scheduling process in order to detect out-of-line situations and propose appropriate solutions.
- →Identifies and solves problems, ensuring and reflecting the mission of the VA and the facility with all customers.
- →Communicates and promotes the goals of the service with staff.
- →Responsible for the oversight of insurance capture and verification program; ensures that the processes and procedures in the insurance program are followed.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 3aab9219-5752-4cf8-a3cc-3803cdeade91
Posted via USAJobs