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Supervisory Medical Support Assistant
Veterans Health Administration · Posted 11 days ago
Hybrid Worcester, MA $66K – $85K Apply by Sep 11, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
Serves as a Supervisor for Medical Support Assistants at a medical center in VISN 1, VA New England Healthcare Network. The position is responsible for planning, directing, and controlling work for the lower grade Medical Support Assistants. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting). Position must have medical terminology and broad knowledge of patient procedures and policies.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Supervisory Medical Support Assistant GS-0679-08 General Description: Serves as a Supervisor for Medical Support Assistants at a medical center in VISN 1, VA New England Healthcare Network.
- →The position is responsible for planning, directing, and controlling work for the lower grade Medical Support Assistants.
- →Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting).
- →Position must have medical terminology and broad knowledge of patient procedures and policies.
- →The employee maintains a close relationship with the Service Care Lines administrative offices to ensure clinics are operating in a timely and efficient manner.
- →The position assists in the management of data which may include PCMM (Primary Care Medical Management), EWL (Electronic Wait List), BARR (Encounter/Action Required Report), access related reports, Text Orders and consult completion and performance measures.
- →Responsible for planning, organizing, and directing the work of lower medical support assistants.
- →The employee establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required.
- →They work closely with their Supervisor to identify and develop training which meets the needs of the MSA and administrative/clinical data capture requirements.
- →The incumbent's responsibility for training includes, but is not limited to, in-service education of on-the-job skills, classroom instruction closely associated with actual inpatient/outpatient hospital clinical practices, and attitudes and relationship of position to professional staff.
- →Incumbent is responsible for new employee orientation and is expected to work closely with new employees for the first (90) days.
- →Work Schedule: Monday-Friday 7:30am-4:00pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized.
- →Permanent Change of Station (Relocation Assistance): Not Authorized.
- →Pay: Competitive salary and regular salary increases.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation/examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 141be540-d4d8-45c7-95cf-9fa7c589a5a4
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