Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 14 days ago
On-site New Orleans, LA $56K – $73K Apply by Sep 10, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Supervisory Medical Support Assistant (MSA) position(s) serves as the direct line supervisor for all MSA staff within their assigned clinical area/group, Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff. This supervisor position is specifically for Medical Administration Service in the Specialty Care / Surgery Clinics sections.
What You'll Do
- →The Supervisory MSA plans and directs programs at medical centers and has full supervisory responsibility for supervising at least one subordinate team leader or supervisor.
- →Assignments include but are not limited to: Assigning and evaluating the work of subordinate staff; Resolving complex problems to ensure patient services are met; Evaluating new products, equipment, and systems in order to make recommendations for improved operations; Identifying educational or training needs; Evaluating performance, and taking disciplinary action when necessary.
- →Incumbent has full administrative and professional responsibility for planning and directing the MSAs' activities.
- →The Supervisory MSA is responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
- →He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number.
- →The patient may also present the Veterans Health Identification Card (VHIC} for identification.
- →When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
- →Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
- →Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process.
- →The incumbent contributes to the revenue collection process by identifying patients with third party insurance.
- →Promotes veteran registration for and utilization of MyHealtheVet (MHV).
- →Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →Incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 1322bfba-de1a-4083-8173-1dbd3102ace1
Posted via USAJobs