Job Listing
Supervisory Medical Support Assistant (OA)
Military Treatment Facilities under DHA · Posted 12 days ago
About the Role
About the Position: Position located within Guthrie Army Health Clinic, Managed Care Division at Fort Drum NY. Salary negotiation may be authorized for those new to federal employment. This is a Direct Hire Solicitation
What You'll Do
- →Monitor customer satisfaction from existing data systems [e.g., Interactive Customer Evaluations (ICE)] and Provider Level Patient Satisfaction Surveys (PLPSS) and uses information to improve services.
- →Assist the Practice Manager to coordinate with Service Chiefs, Head Nurses, NCOICs, clinic appointment clerks, and Central Appointments to ensure that there are adequate appointments to meet the demand.
- →Promote good customer relations by greeting and assisting patients and monitoring patient flow.
- →Answer patient questions and/or concerns accurately and efficiently while treating all patients in a professional and courteous manner.
- →Follows up with patients regarding questions and requests for information or assistance.
- →Prepare performance standards and performance appraisals for Conducts and creates formal performance evaluation, submits and provides justification for recognition for promotions and awards.
- →Revise work schedules based on availability of manpower and workload.
- →Assign work to subordinates based on priorities, selective consideration of difficulty and requirements of assignments, and capabilities of employees.
Requirements
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: b481cc6e-9414-464e-818e-48cb48825235
Posted via USAJobs