Job Listing
Supervisory Medical Support Assistant (MAS)
Veterans Health Administration · Posted 53 days ago
About the Role
This position is aligned under Medical Administration Service (MAS), the largest administrative department in the North Florida/South Georgia Veterans Health System (NF/SGVHS). The employee serves as a Supervisor to the AMSAs in the Outpatient Support Section (OSS), within Medical Administration Service (MAS). The duty station for this position is in Ocala, FL.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties and program responsibilities include but not limited to the following: Coordinates, directs and ensures quality management of the patient care administrative activities.
- →Accountable for daily oversight of all activities and direct supervision of the AMSA staff in OSS ensuring compliance with all requirements, quality control program management reporting and special projects.
- →Responsible for time and leave administration, incentive awards programs, motivation and morale, administrative disciplinary actions, recruitment and placement, position management and classification, preparing position descriptions, overseeing semi-annual and annual evaluations, counseling employees whose performance is marginal or unsatisfactory and implementing continuing education activities.
- →Evaluates and writes performance appraisals and provides feedback to employees concerning their performance.
- →Coordinates the collection and reporting of patient data from areas under incumbent's responsibility/authority.
- →Participates in performance improvement and strategic planning activities through data collection and report preparation as requested by Supervisor.
- →Responsible for developing, maintaining and monitoring standards for appropriate responses to patient requests for assistance.
- →Responsible for handling patient complaints and patient advocacy issues for areas of purview.
- →Investigates situations that require special action such as congressional inquiries or formal complaints and drafts an appropriate response.
- →Reviews work in progress or upon completion and spot checks work as deemed necessary to assess the quality and quantity of work produced by each employee.
- →Informs employees about the policies, procedures and practices of management as they relate to the duties in the work area.
- →Informs higher level supervisors of anticipated vacancies, increased workload or, other circumstances to obtain replacements, temporary help, or additional staff.
- →Provides direct on-the-job training for employees, broadens employee training, and provides backup skills by cross training.
- →Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓There is no education substitute for GS-8.
Personality Fit
Job ID: d29d1233-2287-4cd9-9e77-ad2310d9a251
Posted via USAJobs