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Supervisory Insurance Specialist
Veterans Benefits Administration · Posted today
Hybrid Philadelphia, PA $99K – $128K Apply by Jun 11, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
The Department of Veterans Affairs (VA) manages six insurance programs covering approximately 3 million policies that provide life, disability, mortgage and annuity benefits to its' policyholders. VA is also responsible for the supervision of the Servicemembers and Veterans Group Life Insurance programs that cover approximately 6 million active-duty personnel, reservists, veterans, and family members.
What You'll Do
- →Specific duties include: Reviews Congressional, White House, Secretary, and other special inquires received by letter and telephone in order to determine the proper disposition of these inquiries.
- →Responsible for providing timely responses to Congressional, White House, and other special inquiries concerning VA benefits for veterans and other claimants.
- →Discusses problem cases and insurance benefits with congressional aides and other callers referred by the Office of Director, Deputy Assistant Director for Insurance or other Insurance program officials, and VIPS Insurance Specialists.
- →Prepares responses to inquiries from the public, other agency staff, government organizations, and veterans interests groups on various aspects of insurance programs.
- →Responsible for the research and development of information into missing government checks initiated by the Department of Veterans Affairs Insurance program regarding inquiries to the Treasury Department.
- →The incumbent will initiate status of the check through the system, determine the status of funds available, and refund the available funds.
- →If funds are determined to be unavailable, the incumbent will determine whether fraudulent activity or an incorrect payee was involved.
- →This will be done through research, contacts, and interaction with the Veteran and the Check Claims Department of the Treasury.
- →If an incorrect payee is involved, the incumbent will initiate recovery of funds.
- →Monitors and reports any situations determined to be fraud by the Department of the Treasury.
- →The incumbent is responsible for ensuring that the Section's quality and timeliness of service meets performance indicator goals.
- →The incumbent is also responsible for the cost-effective use of resources to accomplish the Section's assigned outcomes.
- →Ensures that training is given a high priority to assure that employees have the competencies required to provide the best service to their customers.
- →This includes training to keep abreast of changes in technology, changes to VA rules and regulations, and training in support of team development.
Requirements
- ✓Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a supervisory probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification may be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no education substitution at the GS-12 grade level.
Personality Fit
Job ID: fd73ca07-a0db-41c6-abae-8db36ac910e6
Posted via USAJobs