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Supervisory Insurance Specialist
Veterans Benefits Administration · Posted today
Hybrid Philadelphia, PA $117K – $152K Apply by Jun 11, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
The Department of Veterans Affairs (VA) manages and/or provides oversight of eleven insurance programs, including the Servicemembers and Veterans Group Life Insurance programs, covering approximately 5.5 million Service members, Veterans, and their beneficiaries. The incumbent serves as Chief, Policy Maintenance Center in the Policyholders Services Division of the Philadelphia Insurance Service.
What You'll Do
- →As Section Chief the incumbent is responsible for advising the Division Chief on the daily operation of the section that includes but are not limited to the following activities in the Policy Maintenance center.
- →Ensure that the Section's quality and timeliness of service meet performance indicator goals.
- →Responsible for the cost-effective use of resources to accomplish the Section's assigned outcomes.
- →Direct and oversee daily operations of the Policy Maintenance Section, ensuring timely and accurate processing of insurance policy actions (changes, reinstatements, conversions, beneficiary updates).
- →Supervise, coach, and evaluate Direct staff performance; set productivity standards and ensure adherence to VA policies and procedures.
- →Ensure accurate maintenance of veteran insurance records, including policy updates, premium adjustments, and coverage changes.
- →Review and approve complex transactions such as reinstatements, waivers, or policy conversions.
- →Monitor compliance with federal regulations, VA directives, and insurance program guidelines.
- →Interpret and apply policy provisions to unique or sensitive veteran cases.
- →Implement quality control processes to ensure accuracy, timeliness, and regulatory compliance.
- →Conduct audits and reviews of completed work; identify trends and implement corrective actions.
- →Ensure adherence to privacy laws (e.g., HIPAA where applicable) and safeguarding of veteran data.
- →Support implementation of new insurance programs or legislative changes affecting VA insurance.
- →Participate in strategic planning initiatives and contribute to policy development.
Requirements
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓You may be required to serve a supervisory probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification may be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no education substitution at the GS-12 grade level.
Personality Fit
Job ID: 1c1dd895-abfb-4883-b4a9-8968d64a5be1
Posted via USAJobs