Job Listing
Supervisory Health System Specialist
Veterans Health Administration · Posted 5 days ago
About the Role
The employee will serve as the Supervisory Health System Specialist, located in the National Care Coordination, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →Major duties include but are not limited to: Supervise a team of Health System Specialist and serve as the liaison between the team and leadership.
- →Organize and execute plans to enhance the understanding of how various roles can be applied in VCL or other areas of Veterans Health Administration as the point of contact and subject matter expert on NCC service to internal/external partners.
- →Schedule, plan and provide subordinates with the requirements and descriptions of the work to be performed, while tracking progress daily.
- →Sets priorities, quarterly goals, and annual goals of employees.
- →Develop performance standards.
- →Provide expert level consultation and coaching to ensure excellence and consistency in quality and practice.
- →Provide advice, counsel, and instruct employees on work and administrative matters.
- →Communicate with Union partners concerning programmatic changes or exchanging of information.
- →Provide consultation in area of expertise to the NCC Director in pre-decisional and decisional management proposals and projects.
- →Integrate program evaluation data and expertise in services to make recommendations, develop, and implement continuous improvement efforts in VCL.
- →Collaborates with leadership and external leaders in the field of research and practice to create, execute, and evaluate innovative practices to advance the field of services, while maintaining gold standard veteran safety practices.
- →Draft writings for presentations, internal job aids, and other communications.
- →Manage program wide efforts or projects addressing ongoing improvements and innovations in the delivery of services.
- →Manages the development and update of polices and processes in response to changes in government legislation and guidance in all areas of NCC program development and continuous improvement.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts.
Personality Fit
Job ID: 3f134ef5-d97a-4573-91c2-0934dbb87b46
Posted via USAJobs