Job Listing
Supervisory Administrative Officer
Veterans Health Administration · Posted 32 days ago
About the Role
Two (2) Page Resume Limit Applies for this Position. This developmental position, located at the Dayton VAMC, within the Office of Care Coordination Center, composes a career ladder structure to the full performance level of Administrative Officer, GS-0341-11.
What You'll Do
- →Duties include but are not limited to: Maintains administrative systems, prepares administrative paperwork.
- →Personally investigates all formal and informal complaints made by other employees in the Care Coordination Center service line; recommends alternative dispute resolution; recommends corrective actions; requests implementation by appropriate individuals; and notifies employees of decisions and actions taken.
- →Conducts studies on workload trends, compiles workload statistics for staffing, and estimates workload projections through provided formulas and guidelines.
- →Meets/talks with patients, family members and other visitors who have a specific concern that the patient representative has not been able to resolve.
- →He/she works to coordinate/resolve Veteran issues and concerns.
- →Responds to inquiries from patients, family members, Dayton VA members and other parties as appropriate.
- →The incumbent resolves operating problems for users by applications of equipment operating manuals, troubleshooting procedures, and personal knowledge of the system.
- →Oversees the daily operational needs of the scheduling service line within Care Coordination Center.
- →Ensures that agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates.
- →Gives advice, counsel, and instruction to subordinates and colleagues on both work and administrative matters.
- →Hears and resolves minor complaints for Incumbents; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
- →Carries out EEO policy and program activities.
- →Supervisory Duties The incumbent provides administrative supervision to a unit of - 3 Supervisory MSA (Administrative Oversight) GS-0679-08 - 3 Lead Medical Support Assistants GS-7 - 48 Advanced Medical Support Assistants GS-6???????
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 53085c4f-0bfc-47e1-a78d-b839f2d2062d
Posted via USAJobs