Job Listing
Social Services Assistant
Veterans Health Administration · Posted 2 days ago
RemoteUnited States$50K – $82KApply by May 29, 2026Social Services Aid And AssistantISFJOperationsHealthcare
Apply for this job →About the Role
The employee will serve as a Social Services Assistant, located in the Clinical Operations Department, Veteran's Crisis Line (VCL), Veteran's Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →Major duties include but are not limited to: Communicates directly with emergency service providers, telecommunication companies, and others, directly negotiating assistance for Veterans by relaying pertinent facts and important circumstances such as whether the Veteran has a gun or is displaying threatening behavior, etc.
- →Collaborates with the responder to get information on Veteran identity and location to initiate the rescue.
- →Advocates with emergency responders for the delivery of the appropriate level of emergency intervention of police and other emergency responders for callers, as appropriate with the ability to understand the variety of resource options available nationally and internationally, with response teams.
- →Acts as the sole point of contact for VA Suicide Prevention Officers (SPCs), community law enforcement, local emergency dispatch, hospital emergency room personnel, and telecommunication companies.
- →Relays real time information from the responder to emergency dispatch, law enforcement, and emergency medical personnel.
- →Provides updates to the supervisory team as needed on progress of ongoing rescues and alerts supervisory team immediately if there are any barriers to providing emergency services to those in crisis to include a failed rescue.
- →Makes outbound calls to 911 dispatchers, emergency medical providers, and VAMCs to ensure that the Veteran was located, transported, or otherwise is receiving treatment as expected.
- →Contacts community medical centers and VAMCs to verify that Veterans arrived at the facility based upon the agreed upon Facility Transport Plan that is coordinated between the responder and Veteran.
- →Notifies the supervisor if the Facility Transport Plan fails and initiates rescue as needed.
- →Documents all contact attempts and escalates urgent or emergent contacts to the Supervisor.
- →Utilizes multiple software programs and Internet search engines concurrently along with critical, creative thinking to locate imminently suicidal Veterans.
- →Multitasks in high risk, high stress situations is necessary to expedite Veteran rescues.
- →Locates Veterans using various internet resources as well as VA databases.
- →Receives inbound call center administrative calls and/or calls from SPCs and responds to any questions, escalating emergent situations to Supervisor.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 97bf0f90-a4e0-415b-85b6-598a69bcdf4c
Posted via USAJobs