Job Listing
Social Science Program Specialist
Veterans Health Administration · Posted 3 days ago
About the Role
The employee will serve as the Social Science Program Specialist located in the Quality, Training, & Risk Management division, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →Major duties include but are not limited to: Identifies performance and quality assurance issues.
- →Maintains proficiency and knowledge of VCL operations.
- →Monitors interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur.
- →Work Schedule: The Veterans Crisis Line is a 24/7/365 call center.
- →Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage.
- →Tour will be determined after final selections and will be based on seniority.
- →Tour is subject to change based on program needs.
- →Selectees will be expected to work all shifts.
- →Compressed/Flexible Work Schedule: Not available Remote: This is remote position.
- →Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
- →The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
- →The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.
- →Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.
- →Position Description/PD#: Social Science Program Specialist/PD08421A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is a bargaining unit position
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 07544f8a-6e9b-498c-9f2c-1f57333a1cf7
Posted via USAJobs