Job Listing
Senior Guest Services Representative
U.S. Air Forces, Europe · Posted 43 days ago
On-site Ramstein $16 – $21.8/hr Apply by Aug 17, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
About the position: This position is Non-appropriated Fund (NAF) and is located at the Ramstein Lodging facility, Ramstein AB, Germany. This position may offer logistical support. Performs as a Senior Guest Services Representative in support of the front desk/office operations for Lodging.
What You'll Do
- →Performs as a Senior Guest Services Representative in support of the front desk/office operations for Lodging.
- →Responsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members.
- →Shares learned best practices of front desk operations.
- →Assists in correcting clerical and system errors.
- →Exhibits work standards while following operational procedures and policies.
- →Ensures adherence of established quality and safety standards.
- →Balances workload of team members during shift ensuring efficient output of work.
- →May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs.
- →Maintains log of incidents and reports.
- →Reports all violations of safety to immediate supervisor.
- →Ensures adequate stock supplies and equipment are available to do the work.
- →Resolves straightforward guest complaints and documents situation with outcome.
- →Elevates guest/employee complaints that are unresolvable at his/her level.
- →Reports incidents to proper authority.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution in order to qualify.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
Personality Fit
Job ID: 7cc1a0be-843e-4b8f-a673-a8d17f58acaf
Posted via USAJobs