Job Listing
SENIOR GUEST SERVICES REPRESENTATIVE
Pacific Air Forces · Posted 62 days ago
On-site Yokota Air Base $17.3 – $18.5/hr Apply by Jul 29, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
About the position: This position is located at the Kanto Lodge, Yokota AB. This is Regular Full Time Position, 35-40 hours a week.
What You'll Do
- →The primary purpose of this position is to perform as a Senior Guest Services Representative in support of the front desk/office operation for Lodging.
- →Responsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members.
- →Shares learned best practices of front desk operations Assists in correcting clerical and system errors.
- →Exhibits work standards while following operational procedures and policies.
- →Ensures adherence of established quality and safety standards.
- →Balances workload of team members during shift ensuring efficient output of work.
- →May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs.
- →Maintains log of incidents and reports.
- →Reports all violations of safety to immediate supervisor.
- →Ensures adequate stock supplies and equipment are available to do the work.
- →Resolves straightforward guest complaints and documents situation with outcome.
- →Elevates guest/employee complaints that are unresolvable at his/her level.
- →Reports incidents to proper authority.
- →Ensures customer service is the first priority.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution in order to qualify.
Personality Fit
Job ID: 3b9aaf30-d8ba-49fa-bbf8-91e644cd0818
Posted via USAJobs