Job Listing
Secretary
Veterans Health Administration · Posted 3 days ago
About the Role
This position is in the Associate Director, Patient Care Services (ADPCS) Office, Department of Veterans Affairs Medical Center, Erie, Pennsylvania, which is a level 3 complexity facility providing a full range of patient care services to Veterans to include 24/7 inpatient care. This office operates in a multifaceted workplace environment, overseeing the Urgent Care Center, Connected Care, Respiratory Therapy, Community Living Center, Acute Care, Home and Community-Based Care, Chaplain Services.
What You'll Do
- →Major Duties: Independently manages ADPCS's daily activity calendar, makes decisions, and acts on behalf of the ADPCS in many situations such as making commitments for events based on the schedule, finding alternative representation for the ADPCS at the events when unable to attend, ensuring no conflicts of commitments occur.
- →Oversees the daily administrative support operations of the Associate Director, Patient Care Services Office, designing and implementing new office processes based on ADPCS needs.
- →Maintains oversight of publication for policy and standard operating procedures aligned under Associate Director, Patient Care Services Office purview, ensuring accurate formatting, and timely renewal.
- →Independently crafts documents for signature with minimal review, to include responses to inquiries and administrative problems brought to the ADPCS Office by internal staff as well as VISN, external VHA, local health care entities, Commonwealth or Congressional officials, and Veterans as needed.
- →Provides administrative support to administrative services as well as Executive Leadership Team as needed, ensuring appropriate correspondence, communication and actions are shared and concurred upon timely and appropriately.
- →Provides readily obtainable information to the Associate Director, Patient Care Services to aide in discussions, personally handles many requests for information and resolves or assists in resolving a variety of complaints brought forth by patients, families or congressional liaisons while maintaining strict confidentiality.
- →Develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult and even hostile.
- →Incumbent must deal with patients, and personnel from all disciplines in problem solving and making decisions on a day-to-day basis.
- →Contacts require tact, diplomacy, and compassion.
- →The incumbent must respond knowledgeably to a wide variety of questions and concerns related to sensitive and complex program areas including disciplinary actions and peer reviews.
- →Serves as Talent Management System Coordinator, tracks and ensures staff training requirements are met.
- →Maintains expertise with databases for ECAR, Menu Requests and Reviews, PIV Cards, HRSMART, Work Orders, entering all requests timely and accurately to maintain smooth service operations and support staff with operational needs.
- →Work Schedule: Monday - Friday 7:30 am - 4:00 pm.
- →Compressed/Flexible: Not Authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 78b544bb-3538-4399-bde8-f1e6663485c5
Posted via USAJobs