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Revenue Officer

Internal Revenue Service · Posted 1 days ago

Hybrid Phoenix, AZ $50K – $95K Apply by Jul 23, 2026 Internal Revenue Officer ISTJ Operations
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About the Role

WHAT IS THE SMALL BUSINESS SELF EMPLOYED OPERATING DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): SBSE COLL - Collection Operations - Field Collection REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

What You'll Do

  • The following are the duties of this position at the full working level.
  • If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
  • Collects delinquent tax and secures delinquent returns from taxpayers who have not resolved their obligations in response to prior correspondence or other contact.
  • Conducts interviews with taxpayers (and/or their representatives) in different environments such as the business location, residence or office as part of the investigative process of collecting delinquent taxes and securing delinquent tax returns.
  • Taxpayers at this level normally include individuals with relatively large gross income from diversified sources, self employed professionals, medium sized partnerships, corporations involved retail, manufacturing, construction, wholesale, and other businesses as well as smaller businesses with valuable or unusual assets.
  • Counsels taxpayers on their tax filing, deposit and payment obligations actions needed to bring taxpayers into full compliance.
  • Provides guidance and service on a wide range of financial problems to assist the taxpayer toward a positive course of action to resolve tax issues.
  • Works with the taxpayers and their representatives to develop a plan of action to resolve all delinquencies.
  • Takes enforced collection actions, when appropriate.
  • Provides customer service by respecting and explaining the taxpayer's rights, IRS policies and procedures.
  • Provides instructions, and analyzes issues presented by taxpayers, practitioners and IRS employees.
  • Customer service is based upon learning, interpreting, and applying IRM policies and procedures, regulations, court decisions, state and local laws, and various Titles of the United States Code.
  • Provides instructions, and analyzes issues presented by taxpayers, practitioners and IRS employees.
  • Resolve account discrepancies and responds to taxpayer and practitioner requests.

Requirements

  • Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
  • Tax Audit - The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns.
  • This audit may include up to 2 years of returns.
  • ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S.
  • Department of Education.
  • For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
  • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
  • You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
  • It is your responsibility to provide such evidence when applying.
  • Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
  • We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Benefits

  • As a current employee, you know the great benefits we offer.
  • Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Personality Fit

This role is commonly a great fit for these MBTI types:

Job ID: 5db862f1-a3c9-4ab2-8588-ae563f2abfe1

Posted via USAJobs

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