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Referral Coordination Program Nurse Manager
Veterans Health Administration · Posted 41 days ago
On-site Los Angeles, CA $155K – $225K Apply by Aug 13, 2026 Nurse ESFJINFJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
The VA Greater Los Angeles Healthcare System (VAGLAHS), Surgery Service, is recruiting for a Nurse Manager to lead the Referral Coordination Program. The incumbent provides first-line supervisory oversight of clinical referral coordination operations, ensuring timely, high-quality care in accordance with VA policies and professional standards while leading interdisciplinary collaboration, referral management, quality improvement, and Veteran-centered care initiatives.
What You'll Do
- →Duties and Responsibilities include but are not limited to: Provides administrative and clinical leadership for the Referral Coordination Program (RCP), ensuring effective coordination of referral management activities across the organization.
- →Oversees the coordination, implementation, and continuous improvement of clinical referral management processes to ensure timely, appropriate, and Veteran-centered care.
- →Serves as the liaison between Surgery Service, specialty providers, nursing staff, administrative personnel, and leadership to facilitate efficient referral coordination and communication.
- →Supervises nursing and clinical staff by planning work assignments, establishing priorities, monitoring workload distribution, and ensuring efficient daily operations.
- →Ensures nursing care and referral management activities comply with Veterans Health Administration (VHA), Office of Community Care (OCC), accreditation, regulatory, and professional practice standards.
- →Leads quality improvement initiatives by analyzing referral management data, monitoring program performance metrics, identifying trends, and recommending operational improvements.
- →Develops, revises, and implements standard operating procedures, policies, and workflows in response to changes in national directives, OCC guidance, VISN requirements, and facility policies.
- →Collaborates with physicians, specialty consultants, and interdisciplinary teams to improve clinical coordination, referral processes, and patient outcomes.
- →Reviews clinical documentation to ensure compliance with Referral Coordination Initiative requirements, regulatory standards, and organizational policies.
- →Monitors program performance through data analysis, prepares reports and presentations, and provides recommendations to executive leadership for process improvement.
- →Recruits, interviews, selects, mentors, and develops staff while collaborating with Human Resources to support timely hiring and workforce planning.
- →Evaluates employee performance by establishing expectations, conducting competency assessments, completing performance evaluations, and providing ongoing coaching and feedback.
- →Identifies staff educational needs and coordinates orientation, continuing education, competency validation, and mandatory training to support professional development and regulatory compliance.
- →Addresses employee relations matters by resolving workplace concerns, counseling staff, recommending disciplinary actions when appropriate, and ensuring adherence to labor relations and Equal Employment Opportunity requirements.
Requirements
- ✓Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓You may be required to serve a probationary period.
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 5dcbe5c2-cc71-4412-8bb1-1d1fb8314bfc
Posted via USAJobs