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Program Support Clerk(OA)
Veterans Health Administration · Posted 47 days ago
Hybrid Johnson City, TN $41K – $53K Apply by Aug 7, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Healthcare
Apply for this job → About the Role
This position is located within the Health Care for Homeless Veterans (HCHV) program, providing comprehensive administrative and clerical support for both the HCHV program and Acute Psychiatric Services section within the Mental Health Service Line. The PSA directly supports four clinical areas within Acute Psychiatric Services, in addition to serving all areas within HCHV programs. The incumbent provides administrative, programmatic, and management support within the assigned areas.
What You'll Do
- →The incumbent serves as the central administrative coordinator for scheduling, leave tracking, correspondence, and data management for Acute Psychiatric Services, and provides operational support for both assigned areas, enabling clinical staff to focus on patient care delivery.
- →Duties include but are not limited to: Responsible for providing administrative, programmatic, and technical support for HCHV daily operations.
- →Serves as a primary phone receptionist for the Knoxville Homeless Program office.
- →Maintains and updates a comprehensive database to track the status of program staff authorized to operate government vehicles, ensuring compliance with all VA policies and regulations.
- →Reviews documentation, monitor expiration dates, and coordinate with staff and supervisors regarding renewals and outstanding requirements.
- →Responsible for the administrative handling, retrieval, and dissemination of program related forms and documents, ensuring compliance with local and national standards and independently monitoring and correcting records.
- →Performs typing, editing, and maintaining current documentation related to HCHV forms, written communications, program resource directories, and handbooks.
- →Participates in Performance Improvement initiatives, requiring regular interaction with community agencies across the catchment area.
- →Coordinates the acquisition of supplies and equipment, reviews requests for program resources, and provides clerical coverage and backup for other administrative positions, as needed.
- →Maintains and coordinates provider schedules, on-call rosters, and clinical rotation calendars across the inpatient psychiatry unit, psychiatric emergency services, consultation-liaison service, and CLC Mental Health Program.
- →Utilizes knowledge of program and computer skills to provide data/reports related to the administrative, clinical, and technical aspects of the program initiatives to the Mental Health Service as appropriate, as well as create PowerPoint slides and other educational materials related to the initiatives.
- →Collects and reviews data for the program operating budget, sets up controls to monitor expenses, manages fund transfers between control point accounts, and recommends budget adjustments in response to changing needs.
- →Work Schedule: Monday- Friday 7:45am- 4:30pm Telework: This position may be authorized for adhoc telework.
- →Telework eligibility will be discussed during the interview process.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation.
- ✓Must pass pre-employment physical examination.
- ✓This position requires occasional driving.
- ✓Must possess a current, valid driver's license.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: 0682df2b-7b41-4ed2-8832-6f308b563aaa
Posted via USAJobs