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Program Support Assistant
Veterans Health Administration · Posted today
About the Role
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network, Veterans Integrated Service Network (VISN 6), Richmond VA Medical Center, Community Care Service.
What You'll Do
- →The primary duties of the position involve operation of the Veterans Health Information Systems and Technology Architecture (VISTA) Community Care Package; core package; training and user support; usage of new systems and programs.
- →Coordinates correspondence, communication, problem resolution and regulation interpretation for all customers served by VA Community Care program.
- →Assist the Community Care in conducting special studies and analyses of activities that may present problems of a special nature to VA Community Care.
- →Assists with prepping of drafts and replies to executive level and controlled correspondence for the signature of the Service Chief or Program Manager, which includes Senatorial/Congressional inquiries.
- →Extracts and assembles information, conducts analysis and develops reports or presentations; can make on-the-spot presentations and implements mechanisms to enhance/evaluate and define VA mission products to include important tracking tools for Vendor concerns, needs and /or requests.
- →Develops new informational materials for medical center facility customers (mainly vendors) and staff including fact sheets, brochures, handouts, standardized letters, etc. that increase communication with the target audience.
- →Responsible for collection for data from all appropriate sources, review, and validation of the data collected, and preparation of formal response to the requesting organization.
- →Follows up with potential and previous vendors to render current instructions and certification requirements including system enrollment, training and obtaining current updated licenses/credentials.
- →Check eligibility licensing, certification, education and general requirements for the VA Community Care program.
- →Coordinates appointments with interested and contracted vendors; confirms schedule by personally contacting providers and arranging their participation during the enrollment phase(s) and encounters.
- →Assists vendors in understanding their rights, benefits and obligations related to non-VA healthcare.
- →Represents the VISN and Medical Center Directors in safeguarding and ensuring ethical, statutory, and constitutional rights of patients.
- →Processes documents for Veterans, determining vendor eligibility, and responding to inquiries regarding services and other administrative matters, and resolving patient or family, and vendor complaints, and coordinating with the VA Community Care Program Manager for awareness purposes.
- →Identifies existing and potential problem areas, suggests solutions or alternatives to existing procedures which contribute to these problems.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: f095a66f-4179-4527-8183-c6cb4b1f2eb1
Posted via USAJobs