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Program Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Washington, DC $52K – $68K Apply by Sep 23, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position serves as the Program Support Assistant- Prosthetics Support Clerk, for Prosthetics & Sensory Aids Service at the Washington, DC VA Medical Center.
What You'll Do
- →Duties to include but not limited to: Distribute stock (durable medical equipment) via multiple avenues, face to face, mail and or delivery to clinic, to eligible veterans and posts stock issues to the veteran's records (2319) using any of the approved Prosthetic Programs (VISTA, APAT, etc.).
- →The incumbent uses office automation equipment such as a computer, word processor, facsimile machines, ADP equipment (keyboard and visual display), calculator, copiers, and telephones to effectively communicate with others, produce forms, and complete correspondence or reports.
- →The incumbent is responsible for clerical duties to facilitate efficient daily operations such as time keeping, meeting agendas, minutes, work orders and will participate in meetings, briefings and/or daily huddles.
- →The incumbent operates the National Prosthetic and Sensory Aids software package to maintain a detailed and accurate accounting of all actions taken for veterans and documents their records (VAF 10-2319) showing items and/or services provided.
- →Enters appropriate comments on the Prosthetic Record (2319) as necessary.
- →Through personal interviews, phone conversations, and letters the incumbent communicates for a broad spectrum of complex inquiries from internal and external customers.
- →Incumbent will serve as the subject matter expert when determining veterans eligibility for prosthetic appliance and/or services and in the event of an unfavorable decision the incumbent advises the veteran of his appellate rights.
- →When prosthetics appliances or services are procured the incumbent ensures that the patient, family member or their caregivers receives instruction on the proper use of the appliance and/or service including equipment safety and maintenance prior to the appliance being issued.
- →This requires the incumbent to have proficient knowledge of all prosthetics appliances and/or services provided to veterans.
- →The incumbent must demonstrate a professional demeanor in order to successfully complete telephone and personal contacts with a view of creating confidence, respect, avoiding conflict and providing customer service.
- →The incumbent may provide administrative support to the Administrative Officer, Prosthetic Representative and/or Prosthetic management regarding Patient Advocate Tracking System-Replacement (PATS-R) tool and MyHealtheVet (MHV).
- →Complies with all safety/fire prevention rules and regulations, using protective equipment when required.
- →Promptly reports all accidents and notifies supervisor of unsafe and or unhealthful conditions in the workplace.
- →In the performance of official duties, the incumbent has regular access to printed and electronic files containing PHI/PII, which must be protected under the provision of the Privacy Act of 1974, HIPAA, and other applicable laws and regulations.
Requirements
- ✓You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: bde98080-3954-4d61-a971-20b2593e0a1d
Posted via USAJobs