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Program Support Assistant
Veterans Health Administration · Posted 46 days ago
On-site Toledo, OH $56K – $72K Apply by Aug 7, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This role is based at the Toledo, Ohio Community Based Outpatient Clinic (CBOC), which is part of the Ann Arbor VA Medical Center. The incumbent will serve as the Program Support Assistant for the Associate Chief of Staff-CBOC Operations Management (ACOS-COM). The incumbent will provide comprehensive technical and secretarial assistance to nursing staff, administrative staff, and medical providers and staff.
What You'll Do
- →Major duties of this position will include, but are not limited to: Prepare correspondence covering subjects of a program/administrative nature, both internal and external and obtains the appropriate signature(s).
- →Process incoming and outgoing materials such as reports, memoranda, letters, and other forms of communication.
- →Review, edit and compose correspondence to include but not limited to reports, memoranda, letters, and any correspondence utilizing software such as Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Outlook and Sharepoint, Accurately route any correspondence, reports, memorandums appropriately from the service line to the Medical Center Director for approval.
- →Maintain liaison with key positions in the Medical Center Director and Chief of Staff offices, as well as clinical and administrative services within and external to the medical center.
- →Independently coordinate activities, answer inquiries, and provide information as needed.
- →Serve as a service level ADPAC for processing Electronic Permission Access System (EPAS) requests for employees throughout Ambulatory Care Service; will also provide back-up support to other team members within the service line as needed.
- →Assist with completing 180-day VISTA reviews for employees to ensure appropriate and correct menus/keys are assigned for system access.
- →Complete other necessary ADPAC duties as assigned and attends monthly ADPAC meetings.
- →Serve as the Personal Identity Verification (PIV) Sponsor.
- →Submit YourlT system requests for VA-issued equipment (e.g., laptops, cell phones, and other small devices).
- →Be responsible for submission of work I service orders via MAXIMO or other designated systems.
- →Serve as a primary timekeeper, which includes responsibility for preparing, submitting, and maintaining time and attendance records.
- →Complete all audits -necessary from Fiscal Service.
- →Abide by the timekeeping rules and regulations set forth by the Ann Arbor VA Healthcare System Payroll Office, and reports discrepancies directly to the supervisor.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: ae54190e-3121-4be3-a476-084d152e17a8
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