Job Listing
Program Support Assistant
Veterans Health Administration · Posted 35 days ago
Hybrid Harlingen, TX $45K – $59K Apply by Aug 17, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent functions as the Program Support Assistant within Surgery Service line whose purpose is to support and be primarily responsible for duties that consist of supporting Optometry service line. The incumbent will perform program support work and assist Surgery Care Service Administrative Officer, Optometry Supervisor, and Chief of Surgery with the responsibility of carrying out assigned duties related to the maintenance of Optometry.
What You'll Do
- →Duties may include but are not limited to: Program support for Optometry: The incumbent will participate actively in the daily operations while maintaining patient confidentiality.
- →Responsible for planning, preparing, coordinating, and accomplishing a variety of program support tasks.
- →The incumbent plays a critical role in the overall function of Optometry/Surgery service.
- →Works independently to organize office procedures, by identifying required resources, and devising actions to improve and meet the goals and objectives of the service, such as records, directives, mail, or forms management systems.
- →Provides excellent customer service to internal and external customers, demonstrating a professional and courteous demeanor Attends, schedules, documents in and maintains huddle boards.
- →Escalates issues as needed.
- →Identifies, addresses gaps and needs and works to find solutions to existing dilemmas.
- →Reviews directives, standing orders, service line agreements, and standard of procedures to provide information and guidance to staff referencing where such can be found.
- →Serves as the necessary point of contact for other employees within the service, as well as for other administrative, clinical and managerial staff and departments throughout VCB.
- →Monitors and performs work assignments, provides input on work processes, prioritizes daily work and maintains efficient workflow.
- →Monitors optometry consult status by pulling reports and following up on any open consults to ensure action taken and completion.
- →Pulls open encounter reports, unsigned notes and unsigned co-signed notes and alerts providers to close.
- →Tracks and monitors to completion.
- →Monitors, routes, tracks Optometry peer reviews and FPPE/OPPEs.
Requirements
- ✓You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 A complete application package; including Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: a0f8fe41-bd35-4874-943f-3fd18d3ee82b
Posted via USAJobs