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Program Support Assistant
Veterans Health Administration · Posted 4 days ago
On-site Ann Arbor, MI $56K – $72K Apply by Jul 15, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This Surgery Services Program Support Assistant position is located within the Surgery Services Department and is supervised by the Administrative Officer (AO). The incumbent performs work in support of management and/or program functions in which knowledge of the purpose, operation, methodology, and technique characteristics of specific management/ program function is needed.
What You'll Do
- →MAJOR DUTIES AND RESPONSIBILITIES Surgery Service Liaison (Learning, Records, Travel) 15% Incumbent coordinates and schedules training activities, maintains training records, and monitors staff TMS compliance.
- →Responds to inquiries about training eligibility, class availability, and travel/funding requirements.
- →Reviews education requests for eligibility and documentation, advises employees on request status, and follows up to ensure training requirements are met.
- →Works with Employee Education and Travel to process educational/travel reimbursements and enter authorizations and vouchers in Concur.
- →Maintains departmental records and 6-part (CTOP) folders per facility policy and Joint Commission Standards.
- →Serves as Records Liaison, working with the Records Officer to manage service line records, maintaining a file system for retention documents (Circulars, Bulletins, Information Letters, committee meeting minutes), and participating in annual records inventory for OR and Surgery Service.
- →Timekeeper: 25% Incumbent completes all aspects of timekeeping for Surgery Services (five (5) TL groups) according to facility policy and procedure.
- →Enters employee work tours, accurately posts tours of duty, on-call time, annual, and sick leave in Veteran Affairs Time and Attendance System (VATAS) in a timely manner.
- →Tracks part-time physicians and tracks and informs management of employee absenteeism and maintains staff schedules in AcuStaf.
- →Program Support Duties: 60% Data/Analysis Duties: Conducts studies to analyze, evaluate, and provide recommendations on administrative programs or issues.
- →Carries out studies, reviews, and audits of assigned programs to include operating room and surgery clinical access Researches: Analyzes problems, administrative issues, and program concerns, gathering and reviewing information to develop recommendations.
- →Supports program work including data collection, compilation, research, and tracking.
- →Investigates patient complaints and incidents, documents outcomes, and coordinates action with staff.
- →Assists with Congressional inquiries and prepares reports/responses for the Director's signature.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 979f1b0a-edc9-4adf-8b6f-ded8e47ffff4
Posted via USAJobs