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Program Support Assistant
Veterans Health Administration · Posted 49 days ago
On-site Salt Lake City, UT $45K – $59K Apply by Aug 7, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
This position is located in the Health Administration Service (HAS), Eligibility Section, under the direct supervision of the Eligibility Supervisor. The incumbent continuously embraces and supports the Salt Lake City George E. Wahlen VA Medical Center (MEDVAMC) mission, vision, and core values. The purpose of the position is to serve as a Program Assistant (PSA), also known as an enrollment and eligibility advisor in HAS.
What You'll Do
- →Duties include but are not limited to: Provides exceptional customer service, actively listen to internal and external customers, pays attention to details of customer concerns, and assist in problem solution; interacts with respect and communicates appropriately based on needs of the customer.
- →Serves as an independent advisor of health benefits, verifying eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer applications and other means.
- →Enters data and information including demographic, health insurance, and income information into the Veteran Enrollment System; review reports, records and statistical computations for accuracy.
- →Operates computer systems and applications, such as Vista, CPRS, Microsoft applications, and various necessary internal software applications to accurately enter or extract information following HIPAA, FOIA and ROI laws and regulations; completes administrative functions including filing, scanning, faxing, and/or other applicable documentation in the electronic healthcare record.
- →Greets and receives applicants; provides counseling regarding patients' financial obligations relative to care they will receive based on established VHA directives, laws, rules, policies and/or regulations for eligibility and entitlement of various benefits.
- →Provides the Veteran with "New Patient Orientation" including assisting with scheduling of initial appointment with Primary Care provider at the medical center.
- →Generates Veteran ID cards within Veterans Health Identification Card (VHIC) system for eligible Veterans.
- →Travels to areas in the catchment area to assist in outreach programs assisting with counseling veterans, their dependents, and their beneficiaries.
- →Collaborates with internal and external stakeholders; Provides training and information to VA staff, other federal agencies, and community agencies regarding the VA Health Care System services.
- →Assesses enrollment data processing reports and provides significant finds and statistical trends to management.
- →Generates and monitors enrolled patient data base information for accurate health insurance data, income assessments for the Means Test and Pharmacy co-pay exemption programs.
- →Reviews the Incomplete Encounter Management Module (IEMM) report; resolve discrepancies in admin data that would prevent transmission of encounters.
- →Administratively supports and collaborates with clinical and scheduling staff; reviews and reconciles appointments for ineligible Veterans; including notification when cancellation is necessary.
- →Has the ability to work efficiently with a high degree of quality and accuracy, be dependable and use good judgment, while effectively and properly analyzing and evaluating all information.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓For current Federal employees, the SF-50 must be effective the first pay period of the current year or later.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 773595c7-567e-4c4c-8f2d-3a2589e225e0
Posted via USAJobs