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Program Support Assistant
Veterans Health Administration · Posted today
On-site Little Rock, AR $45K – $59K Apply by Jun 15, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This position is a member of the operations team of the Patient Care Services Central Staffing Office responsible for establishing, planning, monitoring, and directing staffing management for the CAVHS Nursing and Patient Care Services Service Lines. The Patient Care Services Department is the largest service in the Central Arkansas Veterans Healthcare system.
What You'll Do
- →Your duties can include but are not limited to the following: Analyzes staffing methodology data across multiple service areas to identify trends, support decision-making, and improve operational efficiency.
- →Designs and develops reporting formats and data outputs to present actionable information for leadership and program use.
- →Determines project and staffing resource requirements to ensure effective allocation and utilization of personnel.
- →Prepares and delivers oral presentations on workforce data, labor mapping, and operational metrics to support leadership understanding and planning.
- →Develops and documents methodologies for staffing processes to address gaps such as call-outs and shifting resource needs.
- →Manage and maintain scheduling systems and timesheets to support accurate workforce tracking and reporting.
- →Communicates and coordinates with staff and supervisors to resolve technical and interpersonal issues impacting operations.
- →Educates staff on data requirements, system usage, and interpretation of reports to improve accuracy and efficiency.
- →Maintains liaison with multiple departments to support collaboration, information sharing, and alignment of operational needs.
- →Work Schedule: Evening shift 2:30pm-11:00pm with rotating weekends and holidays (subject to change based on the needs of the agency) Virtual: This is not a virtual position.
- →Position Description/PD#: Program Support Assistant/PD04617A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work to be performed is generally sedentary although there may be some nominal walking or standing for short periods of time or carrying of light loads of papers, books, reports etc. that require only moderate physical ability and stress.
- ✓The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 6b4ae8b6-e920-4906-9dfc-f28c08727c6c
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