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Program Support Assistant
Veterans Health Administration · Posted 4 days ago
Hybrid Murfreesboro, TN $50K – $66K Apply by Jul 15, 2026 Miscellaneous Clerk And Assistant ESFJISFJISTJ
Apply for this job → About the Role
The Program Support Assistant (PSA) provides administrative, programmatic and management assistance to the Director of Outpatient Mental Health, or designee. The PSA is responsible for providing administrative support to the Outpatient Section and may be further assigned duties to support Primary Care Mental Health Integration (PCMHI), Behavioral Health Interdisciplinary Program (BHIP), Community Based Outpatient Clinic (CBOC) programs or contract clinics as needed.
What You'll Do
- →The OMH Program Support Assistant will conduct all office functions and will ensure seamless workflow within the section/program.
- →Incumbent coordinates on boarding process such as submitting IT tickets to on board or transfer new employees, inputting ePAS to ensure CPRS accounts are created, coordinating telework packet completion/ submission, participates in interviews, obtains equipment, and orders keys as appropriate.
- →Incumbent will be the records liaison and main document control personnel for the service.
- →The incumbent greets, provides answers, information and guidance, and initiates action as appropriate to Veterans, members of the public and clinical staff.
- →Performs specialized duties regarding clinic grid management necessitating considerable specialized experience regarding a wide variety of situations (such as trainee supervision, collaborative relationships, committee involvement, etc.).
- →The incumbent develops grid proposals, identifies interrelationships between grid exemptions and exceptions, and takes actions consistent with all applicable Book ability memorandums in both PCMHI and BHIP.
- →OMH Program Support Assistant provides general clerical and administrative coordination.
- →Incumbent creates, edits, and maintains current Mental Health specific forms and documentation.
- →The incumbent is also responsible for all program memorandums, letters, reports, fund control transactions, evaluations, program brochures and other written communication, both electronically.
- →Incumbent serves as secondary timekeeper for OMH.
- →OMH Program Support Assistant will collaborate across multiple clinics and administrative areas to ensure credentials for assigned staff are maintained.
- →Incumbent manages and reviews records for accreditation for The Joint Commission, acts as the Records Liaison for the service and Supervisor records.
- →The Program Support Assistant will collaborate with the ACOS Mental Health or designee and MHCL Outpatient Mental Health Program Managers on all budgetary and fund control tasks.
- →Incumbent will support fiscal management, data collection, data entry, analysis, and preparation of reports for the MHCL program.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 6801d665-8bde-40b1-8c0c-9db8abd8563f
Posted via USAJobs