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Program Support Assistant
Veterans Health Administration · Posted 60 days ago
On-site San Antonio, TX $41K – $54K Apply by Jul 24, 2026 Miscellaneous Clerk And Assistant ESFJISFJISTJ Operations
Apply for this job → About the Role
The Program Support Assistant provides administrative support to the Patient Advocate Office, assisting the supervisor with coordinating daily operations, manages meetings, phones, and office tasks to ensure Veterans, families, and visitors receive timely, accurate, and compassionate assistance.
What You'll Do
- →Administrative Operations Support (50%) Serve as central contact for the Patient Advocate Office; provide information and prepare responses.
- →Maintain service chiefs' calendars; manage mail, calls, and visitors.
- →Prioritize and distribute mail; screen calls/visitors and answer inquiries.
- →Schedule appointments/meetings based on office priorities.
- →Manage paperwork, track correspondence, and ensure timely follow-up.
- →Serve as primary timekeeper: post leave, submit premium pay requests, audit timecards, and resolve exceptions.
- →Maintain departmental files, VA regulations, reports, and suspense documents.
- →Protect PHI/PII; follow all privacy, security, and HIPAA protocols.
- →Participate in meetings and stay current on VA policies and required training.
- →Monitor and order office supplies; maintain organized inventory.
- →Coordinate office systems, provide staff training, and resolve workflow issues.
- →Route complex concerns to appropriate staff; communicate details clearly.
- →Identify workflow issues and suggest process improvements.
- →Compile, analyze, and submit scheduled and nonscheduled reports.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: May be required, depending on the needs of the organization.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: 61fb70a9-f228-430d-a8ae-3b9b4b253dd7
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