Job Listing
Program Support Assistant
Veterans Health Administration · Posted 54 days ago
Hybrid Dublin, GA $45K – $59K Apply by Jul 28, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Healthcare
Apply for this job → About the Role
The Veterans Health Administration (VHA) expands the provision of patient care beyond institutional settings, such as the Department of Veterans Affairs (VA) Hospital, by utilizing innovative telecommunication technologies to enhance care coordination and to proactively manage chronic pain to prevent healthcare crises.
What You'll Do
- →The PSA will perform administrative and technical support of the HT-RPM Program and assist with any future proposals/projects that are implemented.
- →He/she will be under the direct supervision of the Telehealth Nurse Manager.
- →Duties will be varied, non-routine, and consist of handling data and assisting with coordination of program patients.
- →He/she will serve as a point of contact for program patients, medical center and VISN staff, community agencies. and various others who may contact the program office.
- →He/she will attain and maintain computer skills (e.g., word processing, CPRS.
- →VISTA, Excel, MS PowerPoint), communication tools such as MS Outlook, SharePoint access to input required Home Telehealth RPM data and will be required to operate web-based software for the program.
- →Incumbent will manage consults per VHA Consult management procedures and schedule veterans accordingly.
- →The incumbent will maintain a calendar of appointments for patients, meetings, conference calls, and other various scheduled activities.
- →The incumbent will assist with coordination of meetings, and record minutes of various meetings pertaining to the program.
- →The incumbent will be responsible for attaining and maintain basic competencies in operation of the telehealth equipment to assist in troubleshooting problems for patients, educating patients in the set up and use of telehealth equipment, answering questions for patients and staff.
- →Performs other duties as assigned Work Schedule: Full Time, Monday - Friday, 8:00am - 4:30pm (subject to change based on agency needs) Telework: This position may be authorized for telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Program Support Assistant/PD113820 Relocation/Recruitment Incentives: Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 4a751eb7-9083-42ae-a626-b886c02e8b6f
Posted via USAJobs