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Program Support Assistant
Veterans Health Administration · Posted 37 days ago
Hybrid Durham, NC $53K – $69K Apply by Jun 12, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Healthcare
Apply for this job → About the Role
The Caregiver Support Program is one of the Veterans Health Administration's most rapidly growing service areas. This position is located in the Department of Veterans Affairs, Veterans Health Administration, Mid-Atlantic Health Care Network (VISN 6), Durham VA Healthcare System, Durham, North Carolina, assigned to Social Work Services.
What You'll Do
- →The incumbent functions as a program and administrative assistant to the CSP staff which are located across the Durham VA Healthcare System and includes the Health Care Centers and Community Based Outpatient Clinics.
- →The primary duties of the Program Support Assistant (PSA) are administrative support and program development, to assist with data collection, analysis of trends, and implementation of best practices.
- →The employee provides staff support including office operations, information management, coordinates and integrates information necessary to the effective and efficient operation of the program MAJOR DUTIES PROGRAM DEVELOPMENT AND SUPPORT: Develops, coordinates, and implements a comprehensive outreach initiative designed to facilitate the delivery of services to caregivers and their Veterans.
- →Maintains responsibility for coordination of referrals for caregivers and their Veterans.
- →Provides resources and referrals to caregivers who provide care for their Veterans.
- →DATA MANAGEMENT & REPORTING: Assists in the planning, review, and reporting of data/statistical results of program/project studies; performs basic analysis of the data and generates a variety of reports.
- →Extracts data from databases regarding consult completion, data is manipulated and dispersed to correct Social Work team member for action.
- →Performs administrative duties to facilitate treatment and services for Veterans.
- →Screens all calls and walk-in visitors for the Caregiver Support Program, answering most questions on established policy or routine matters.
- →Track and report monthly and annual Caregiver Support Program funding.
- →Balancing a welcoming environment screening calls and walk-in visitors for the Caregiver Support Program and Social Work Service.
- →Addressing questions and concerns on established policy or routine matters.
- →ADMINISTRATIVE SUPPORT: Performs telephone and walk-in triage and brief assessment- assists Veterans, families, medical center staff and community agency personnel who are seeking Caregiver Support services.
- →Produces a wide range of documents using a variety of office automation technologies.
Requirements
- ✓You must be a U.S.
Personality Fit
Job ID: 40e0c770-b6b5-460e-b807-ab5776cec8c1
Posted via USAJobs