Job Listing
Program Support Assistant
Veterans Health Administration · Posted 54 days ago
About the Role
The position will serve as the Program Support Assistant to the Post 9/11 Military2VA (M2VA) Case Management Program and the Vocational Rehabilitation Program.
What You'll Do
- →Incumbent serves as the initial point of contact to veterans, families, Health Care System personnel, representatives of community agencies, and other visitors who come to the M2VA and Vocational Rehabilitation Offices.
- →Works closely with involved services for clarification of policy and planned implementation of regulatory requirements, and as appropriate shares such information with professional and clerical staff.
- →Assembles and prepares various recurring reports of a statistical nature for Health Care System management.
- →Receives and screens calls that come to the program offices as well as greeting walk-in and scheduled appointment Veterans within the programs.
- →Determines what can be handled personally or must be directed to other staff.
- →On own initiative is responsible for prioritizing calls/visits as to their urgency.
- →Direct patient contacts may include sensitive, problematic calls/visits from psychiatric patients, as well as representative of community agencies, administrative personnel, other Health Care System personnel.
- →When required, documents actions taken in appropriate system. incumbent will assist with any future proposals/projects/special events that are implemented.
- →Incumbent will assist with eligibility and enrollment processing of Active Duty Servicemember's and Veteran's healthcare applications; will assist in all outreach efforts within and outside of the medical facility to promote VHA enrollment and Post 9/11 M2VA and Vocational Rehabilitation Programs.
- →The incumbent is responsible for collecting, compiling and/or tracking statistical information in support of program operations.
- →The incumbent tracks achievement on performance measures, goals, and objectives; receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources in order to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies.
- →The incumbent retrieves a variety of computerized data, establishes protocols for incoming data, and organizes and maintains data.
- →The incumbent is responsible for providing data/reports related to the administrative, clinical, and technical aspects of the program as requested.
- →The incumbent will manage the patient flow through the programs, with a goal of compliance with VHA directives and performance measures at all times.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 37fc3d3a-3207-4bba-8859-0eb4cb7e3ea2
Posted via USAJobs