Job Listing
Program Support Assistant
Veterans Health Administration · Posted 1 days ago
On-siteMiami, FL$54K – $70KApply by Jun 5, 2026Miscellaneous Clerk And AssistantESFJESTJISFJISTJHealthcare
Apply for this job →About the Role
The primary purpose of the position is to assist the Fisher House Manager in providing temporary lodging - a "home away from home" - to family members of patients being treated at the Miami VA Healthcare System by participating in the direct, on-site management and administration of the Fisher House program. The organizational location: The position is at the Bruce W. Carter VA Medical Center Fisher House, Office of the Assistant Director, Miami VA Healthcare System.
What You'll Do
- →Duties and responsibilities include, but are not limited to: Serves as the point of contact for initial inquiries regarding policies, procedures, standards; lodging eligibility; referral processes; staff volunteer opportunities; responsible for monetary and offer of in-kind donations.
- →Conducts orientation and ensures all Fisher House standards and house rules are followed.
- →Serves with full program authority in the absence of the Fisher House Manager including supervision of staff and volunteers.
- →Receives and addresses guest complaints using tact and diplomacy.
- →Enforces compliance of program expectations, including the removal of the guest.
- →Complies with health, safety, privacy, sanitation rules and regulations.
- →Will assist with monitoring cleanliness and safety of the communal living areas and guest rooms as needed.
- →Assists in the preparation and tracking of work orders relative to repair and maintenance issues.
- →Plans and develops controls and procedures regarding acceptance of donation and gifts.
- →Assists in the development and update of informational bulletins, brochures, and resident packets.
- →Ensures funds are protected and accounted.
- →Implements Fisher House Manager's new procedures, regulations and guidelines concerning operations.
- →Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc.
- →Assembles facts, evaluates information, and drafts reports and correspondence for Top Management and Central Office.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 0eef0adb-aeee-46a3-8f60-ed12b3645956
Posted via USAJobs