Job Listing
Program Support Assistant
Veterans Health Administration · Posted 49 days ago
Remote United States $45K – $59K Apply by Jul 31, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Customer SuccessHealthcare
Apply for this job → About the Role
The Clinical Contact Center delivers enhanced access to virtual care and services, maximizes first contact resolution for Veterans, supports positive health outcomes in the continuum of care, and provides an improved Veteran experience. The Clinical Contact Center (CCC) provides Veterans with Clinical Triage, Virtual Clinic Visits, Pharmacy and Scheduling, 24 hours a day, seven days a week, including holidays.
What You'll Do
- →Duties for the position may include but are not limited to: Serves as the records management liaison and is responsible for the accountability, maintenance, and disposal of records according to VA regulations.
- →Maintains tracking of proficiencies, notifying providers prior to due date and routing through appropriate channels for timely submission.
- →May perform timekeeping duties.
- →Maintains part-time and on-call schedules.
- →Reviews recommendations made by the Clinical Contact Center (CCC) quality assurance services and works in collaboration with CCC support leadership to operationalize quality assurance initiatives.
- →Provides results to CCC support leadership regarding effectiveness and impact of quality assurance initiatives.
- →May serve as a Talent Management System (TMS) Coordinator.
- →Manages purchase card: reconciles purchase cards, maintains purchase card documentation for required timeframe, Resolves disputes of unknown or incorrect charges also within the established time limits, provides approving officials with all pertinent purchase card documents for approval by the same, Inputting orders into TFCAP Purchase Card menu timely.
- →Other duties as assigned.
- →Work Schedule: Full-time; Schedule varies; Subject to change to meet the needs of the Agency Telework: Not Authorized Virtual: This position is eligible for Remote/Virtual work.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 04dda487-0703-4b6c-8b7f-32b5bb5bc0a6
Posted via USAJobs