Job Listing
Program Support Assistant
Veterans Benefits Administration · Posted 56 days ago
About the Role
The employee serves as a Program Support Assistant in the Support Services Division (SSD) at the Oakland, California Veterans Administration Regional Office (VARO). The primary purpose of the work is to actively assist the supervisors and management of the SSD in performing administrative work.
What You'll Do
- →Specific duties include: Establishes, maintains, and analyzes division-wide operational and audit-report controls, including assembly, review, quality assurance, and timely submission of reports used for internal and external evaluation.
- →Compiles, evaluates, and reports monthly mailroom, photocopy, and administrative data; ensures tracking, routing, and timely completion of priority communications and internal reporting requirements.
- →Oversees and executes all aspects of mail processing for the office, including receiving, sorting, logging, distributing, and shipping incoming and outgoing mail, ensuring timely and accurate handling of both staff and public correspondence.
- →Operates, maintains, and troubleshoots a variety of office and mailroom equipment (e.g. high-speed printers, x-ray machines, mail processing machines, copiers), and assists in managing mail tracking systems and shipping processes.
- →Ensures office security by identifying and isolating suspicious mail items and contributes to continuous improvement of mail handling procedures and systems.
- →Reproduces, distributes, and maintains Veterans' records and official documents (including Privacy Act and Freedom of Information Act materials), manages forms inventory, and ensures timely updates to distribution lists.
- →Maintains and distributes supplies, forms, office equipment, and furniture to ensure continuous RO operations, including inventory management and warehousing.
- →Monitors supply utilization and advises on reorder needs to keep the supply room orderly and adequately stocked.
- →Prepares correspondence and reports using office automation equipment, provides guidance to staff on ADP systems and software, and assists in troubleshooting and reporting computer malfunctions within the division.
- →Acts as a liaison by advising staff on procedures, reporting requirements, and deadlines to ensure compliance with Support Services policies.
- →Serves as the principal timekeeper for SSD.
- →Work Schedule: Full time, Monday through Friday. 8:00 AM to 4:30 PM Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no educational substitution.
Personality Fit
Job ID: 9d325cf5-1933-40d8-a302-ac6074448b6b
Posted via USAJobs